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Shipping & Returns

PAYMENT METHODS

We accept payment by wire transfer, money order, check, and the following credit cards: Visa, Master Card, Discover, and American Express.

Credit card payments

We accept online orders as well as orders by fax or by phone. Please Note: Charges to your credit card will be from Laurel Cove Trading Company, parent company of MarineTech North America.

Check payments

We accept personal, company, cashier's checks and money orders. Please note that the orders are processed upon receipt of a money order or cashier's check. For personal checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed.

International orders

Due to the headaches involved in complying to international shipping regulations and requirements, MarineTech NA no longer ships orders outside of the United States.

 SHIPPING

Most in-stock merchandise will be shipped within 24 hours after receipt of order, although many orders ship the same day if received before 12 pm Eastern time.

Customer pays standard UPS rates and insurance unless another shipping special is in effect. The current $8.99 flat rate ground shipping special is for UPS Ground delivery within the 48 contiguous states. Some large or heavy items (anchors, long antennas, etc.) may be excluded.

USPS shipping is available to PO Boxes within the Lower 48 as well.

CANCELLATION OF ORDERS

Orders canceled prior to shipment will be subject to 5% order processing fee.

RETURNS

All returns must be made within 20 days from the original invoice sale date. The item returned must be in the original factory package and unused. Customers wishing to return or exchange an item must obtain a "Return Material Authorization Number" from us so that we can process the replacement or return.

Customer is responsible for shipping charges on returns or replacements, unless the return is a result of our error. We are not responsible for lost packages by shipper therefore we recommend insuring the item.

Ship returns prepaid and insured via UPS or common carrier to:

MarineTech North America RA#XXXXXXX
975 Oak Grove Drive
Mineral, Virginia 23117

After Installation...If you feel a product is not performing correctly, please contact the appropriate factory for assistance. Many times, this simple call can resolve the difficulty you may be experiencing. And remember there is no substitute for reading the included operation/installation manuals!

All returned items are subject to a 20% restocking fee.

Please note that charts, software, CD Roms, tapes, life rafts, EPIRBS and special orders are not returnable unless defective, and only for replacement.

We can not accept returns of unsealed or used electronics or items without a Return Material Authorization Number! Please be careful when ordering to choose the correct item.

 SALES TAX

Virginia residents will be charged sales tax. No sales tax will be charged for residents of other states.

For tax exclusion, a reseller tax certificate is required.

 

 

 

 

 

 

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